Privacy Policy

At FLORÉ Studio, we respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).

Data We Collect

When you place an order, contact us, or use our website, we may collect the following information:

Name
Phone number
Email address
Billing and/or delivery address
Recipient’s name, contact number, and address when required for delivery
Information related to your order
Technical information related to the use of our website, including cookies

We do not store your complete bank card details. Electronic payments are processed by the relevant payment service providers.

How We Use Your Data

Your personal data may be used to:

Process and prepare orders
Arrange deliveries
Contact you regarding your order
Process payments and invoicing
Provide customer support
Comply with legal, tax, and accounting obligations
Improve the functionality and user experience of our website

Recipient Data

When an order is intended for another person, the customer may provide us with the recipient’s name, phone number, and delivery address.

This information is used exclusively to prepare and complete the delivery and to contact the recipient when necessary.

Sharing Your Data

Personal data will only be shared when necessary to provide our services, including with payment service providers, delivery services, technology providers, and other partners essential to processing your order.

We do not sell or commercially trade your personal data.

Cookies

Our website may use cookies necessary for its operation, as well as analytics and other cookies where applicable.

Where required by law, we will ask for your consent before using non-essential cookies.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and for any periods required by applicable law.

Your Rights

Under the GDPR, where applicable, you have the right to request:

Access to your personal data
Correction of your personal data
Deletion of your personal data
Restriction of or objection to processing
Data portability
Withdrawal of consent where processing is based on consent

To exercise your rights or ask any questions regarding the protection of your personal data, please contact us by email.

Contact

FLORÉ Studio
Lisbon, Portugal
Email: flore.studio.lisboa@gmail.com

This Privacy Policy may be updated when necessary. We recommend reviewing this page periodically to stay informed of any changes.